Ascotel Office 20 User's Guide download pdf (Page 22)

Using Added Features to Make Efficient Phone Calls

Brokering between an Enquiry Call Party and Your Call Partner

You are talking with an enquiry call party and have your original call partner on hold. You want to be able

to switch back and forth between the two.

In an enquiry call you can use the brokering

function to switch back and forth between an enquiry call

party and the party on hold. Brokering is possible with both internal and external subscribers. You can

also broker between conference parties as a group and an enquiry call party.

Transferring a Call Partner

You want to put your call partner through to someone else.

With the enquiry call function you can connect your call partner with someone else. You can connect

internal and external subscribers with one another.

1) Depending on the system and the software version it is called "Brokering" or "2nd Call".

Brokering: Press the Menu key repeatedly until the display shows

"BROKERING".

BROKERING Press the "BROKERING" Foxkey.

Your call partner changes. The other call party is put on hold.

To terminate the current connection: Press the END/correction key.

Call party disconnected. Connected with the call party on hold.

Press the Menu key repeatedly until the display shows "ENQUIRY CALL".

ENQUIRY CALL Press the "ENQUIRY CALL" Foxkey.

Your original call partner is put on hold.

Enter the other party's phone number.

The other party is called.

Connecting with notification: Wait until the person has answered the call.

Announce the call party.

Put the handset on-hook.

Your call partner and the other person are now connected with each other.

– or –

Connecting without notificaton: Wait for the first ringing tone, then hang

up.

The other party is then called directly by your original call partner.

Note

Recall: If the other party does not answer, the call comes back to your phone.

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Ascotel Office 20 User's Guide Page 22